Frequently Asked Questions

Everything you need to know about your Aurlux experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Returns are processed within 5 business days of receipt.

How do I find my correct size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our size chart, as our high-fashion cuts may vary by collection.

Which payment methods do you accept?

Aurlux accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, Aurlux is committed to ethical fashion. We use premium, eco-friendly fabrics and partner with manufacturers who adhere to fair labor practices and environmental standards.

Can I track my order in real-time?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to our live tracking portal.